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INGINIA MANAGED SERVICES

 

« Outtasking all or part of your IT operations to a trusted provider will save your precious time »

 

 

INGINIA helps you reduce cost and save time with its multivendor manged services organization providing proactive and reactive services

Managed Infrastructure

Daily Checks

Infrastructure-specific management tasks

Proactive Problem Identification and Resolution

Service requests (Daily operations, projects, etc.)

Onsite and/or remote services

Committed Service Levels (Response Time and Onsite presence)

Holiday and Sickness Cover

Daily Checks

Unlimited access to multivendor Support organization

Proactive Problem Identification and Resolution

Up to 24x7x365 support

Onsite and/or remote services

Committed Service Levels (Response Time and Onsite presence)

Managed DR

Regular maintenance on the DR environment

Adding and/or removal of resources to protect in the DR framework

Measure of Service Levels and adaptive corrections if required

Regular DR testing

Documentation

Service Account Management

Review of Service Requests

Review on Incidents

Reporting on technical environment patch levels, versions, and potential gaps with best practices

Technology watch in line with the managed environment

Review of documentation and processes

Steering Committees